Types of Conflict

Types of Conflict
Type of Conflict Meaning Explanation / Example

1 Intra individual conflict Intra personal conflict Need base conflicts
A Goal Conflict
‘a Approach – Approach Conflict 2 positive situations
Has to select one
2 Lucrative jobs
‘b Approach – Avoidance conflict Both Positive and negative aspect Get something & loose something
‘c Avoidance – Avoidance conflict 2 negative situations Dislike present job – No any alternative
B Role Conflict Expectations people have about the behavior of a person in a position.
‘a Person role conflict Expected behavior is incompatible
With person’s own basic values
Politician Ask to play dirty tricks
Supporter Refuses on moral ground
‘b Inter role conflict Facing multiple roles Professor works as trainer, developer or teacher
‘c Inter sender role Against work rule / code /
specifications
Builder – Architect – Developer – different work from
code / rules / municipal corp.’ rules


Reasons for interpersonal conflict
1 Personality differences Psychological problem
2 Perceptions Difference in perceptions
3 Clashes of values and interests Engineers – Quality Products
Manufacturer – Cost of the product
4 Power and Status differences Waitress – Low Status
Cook – High Status
5 Scare resources Limited vacancies / nos of attendants


Inter Group Conflicts
Conflicts over authority, jurisdiction & resources
Reasons for Inter Group Conflict
1 Incompatible Goals Differences between group Goals
2 Task interdependence Dependence of one unit on another
3 Resource allocation More fixed resources – More intense conflict
4 Competitive incentive & Reward
system
Students performance as per individual – Case Study / Example
5 Line & Staff conflicts Dalton’s Study
6 Differences in Values or perceptions Young Bank Clark / Engineering people v/s Manufacturing people
7 Other Reasons
7a Heterogeneity of Members Personality differences
7b Communication Distortions Lack of knowledge / miscommunication
7c Participative Decision Making Joint decision making – disagreement more than facilitate co-ordination & cooperation
7d Low formalization Jurisdictional disputes
J Thompson’s three types of interdependences
1 Pooled Departments have little interaction with each other but are
affected by each other’s action.
Delhi Branch has nothing to do with Merut branch.
2 Sequential Output of once – Another’s input Performance of B depends of performance of A
3 Reciprocal Frequent interactions Relationship between nursing staff, surgeons,
anesthesiology staff, etc.

Inter Organizational Conflicts
Two organizations responsible decision making.
Types of Inter Organizational Conflicts (Stanger & Roses)
1 Management - Government Political Contribution – Bribery – Anti trust activity – Fair trade – Consumer protection
2 Inter Management Disputes over patents – Fulfillment of contracts
3 Inter Union Internal competition
4 Union Government Criminal activities discrimination / illegal Strikes
5 Union Management Conflict is essential to survival the union.
Strikes – peaceful bargains – grievances – debates – loyalties – sabotage & absenteeism.


Intra Organizational Conflicts
Types of Intra Organizational Conflicts
1 Horizontal Conflict Between employees / Departments at the same level
2 Vertical Conflict Between users in an organization.
Reasons of Vertical Conflict
 Inadequate communication
 Differences of interests between position holders occupying different status in the organizational hierarchy.
 Lack of shared perceptions and attitudes among members in various levels.