Inductive thinking & deductive thinking
Inductive thinking
Define a problem/problems then seeking & evaluation of different
situation
Deductive thinking
The ability to recognize first powerful solution then seed the
problems it might solve
Information management principles in Business process Re
engineering
Principle 1 Eliminating the problem eliminates information about the problem
Principle 2 Simplify the process & simplify the information embedded in the
process
Principle 3 Focus on the appropriate use of information technology
Principle 4 Making information available does not make it useful : one should
concentrate on targeted information use
Principle 5 Se lead –time reduction in process re-engineering efforts to drive
out insignificant information & drive in value added information
Principle 6 Use re-engineering to closely link work processes information
management responsibilities
Principle 7 Flexible business practices require flexible information systems
Principle 8 Manageable works groups make information needs more
manageable
Principle 9 Use business process re-engineering & information management
to balance information & material flows
Role of information Technology as an enabler in Re engineering
Breaking rules is how people learn to think inductively about
technology during the re-engineering process.
Teleconferencing
EDI – electronic data interchange
1) Shared Documents
Information in paper – one person can use
Distributed copes – many person can use
Shared documents means one document exists in several
places at once
Database technology – free process form the artificial limitations
of sequencing.
2) Expert System
By eliminating the hands-off, delays, & errors inherent in a
traditional sequential process, the re-engineered process can
achieve order of magnitude improvements in cycle time,
accuracy, and cost.
3) Telecommunications Networks
Manufacturing Plants, service facilities & sales offices located
far from the headquarters must be treated as separate,
decentralized, autonomous organizations if they are to function
effectively & efficiently.
4) Decision Support System
Modern database technology allows information previously
available only to management to be made widely accessible.
When accessible data is combined with easy to use analysis
and modeling tools, frontline works with proper training become
capable of making fast, effective & sophisticated decisions.
5) Wireless data communication & portable computers
Mobile Phones – Laptops – Palmtops – Personal computers
People can connect to information sources wherever they are.
6) Interactive videodisk
Used to augment retail sales force for the customer support
Customer at these stores can select a product from a menu,
watch a video presentation about it, ask questions & if satisfied
can order it.
7) Automatic identification & tracing
Combined with wireless communication technology, automatic
identification technology & tracking can be used to track
anything from trucks to packages.
Some railroads.
8) High performance computing
A computer supplied with real time data from point of sale
terminals could aid better decision making, reduce inventory,
and improve customer satisf
Role of creativity in Business Process Re-engineering
Creativity in terms of four different components
1 Similarity Seeing links between things that others have not
perceived
Benchmarking exercise
2 Alternative functions Ability to see different uses of the same thing
3 Number of instances Perceiving many different instances of a common
theme
4 Naming Generating many different interpretations of the
same thing
action & value.
Inductive thinking
Define a problem/problems then seeking & evaluation of different
situation
Deductive thinking
The ability to recognize first powerful solution then seed the
problems it might solve
Information management principles in Business process Re
engineering
Principle 1 Eliminating the problem eliminates information about the problem
Principle 2 Simplify the process & simplify the information embedded in the
process
Principle 3 Focus on the appropriate use of information technology
Principle 4 Making information available does not make it useful : one should
concentrate on targeted information use
Principle 5 Se lead –time reduction in process re-engineering efforts to drive
out insignificant information & drive in value added information
Principle 6 Use re-engineering to closely link work processes information
management responsibilities
Principle 7 Flexible business practices require flexible information systems
Principle 8 Manageable works groups make information needs more
manageable
Principle 9 Use business process re-engineering & information management
to balance information & material flows
Role of information Technology as an enabler in Re engineering
Breaking rules is how people learn to think inductively about
technology during the re-engineering process.
Teleconferencing
EDI – electronic data interchange
1) Shared Documents
Information in paper – one person can use
Distributed copes – many person can use
Shared documents means one document exists in several
places at once
Database technology – free process form the artificial limitations
of sequencing.
2) Expert System
By eliminating the hands-off, delays, & errors inherent in a
traditional sequential process, the re-engineered process can
achieve order of magnitude improvements in cycle time,
accuracy, and cost.
3) Telecommunications Networks
Manufacturing Plants, service facilities & sales offices located
far from the headquarters must be treated as separate,
decentralized, autonomous organizations if they are to function
effectively & efficiently.
4) Decision Support System
Modern database technology allows information previously
available only to management to be made widely accessible.
When accessible data is combined with easy to use analysis
and modeling tools, frontline works with proper training become
capable of making fast, effective & sophisticated decisions.
5) Wireless data communication & portable computers
Mobile Phones – Laptops – Palmtops – Personal computers
People can connect to information sources wherever they are.
6) Interactive videodisk
Used to augment retail sales force for the customer support
Customer at these stores can select a product from a menu,
watch a video presentation about it, ask questions & if satisfied
can order it.
7) Automatic identification & tracing
Combined with wireless communication technology, automatic
identification technology & tracking can be used to track
anything from trucks to packages.
Some railroads.
8) High performance computing
A computer supplied with real time data from point of sale
terminals could aid better decision making, reduce inventory,
and improve customer satisf
Role of creativity in Business Process Re-engineering
Creativity in terms of four different components
1 Similarity Seeing links between things that others have not
perceived
Benchmarking exercise
2 Alternative functions Ability to see different uses of the same thing
3 Number of instances Perceiving many different instances of a common
theme
4 Naming Generating many different interpretations of the
same thing
action & value.
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