Change accompanying Business Process Re-engineering

Change accompanying Business Process Re-engineering
1) Change in work units
 Replacement of old structure / team / group
 Virtual team – shorter life span
2) Change in Jobs
 Job changes from simple task to multi dimensional tasks
 Eliminates non value adding work
 Eliminates unproductive work
3) Change in people’s role
 People’s role changes from controlled to empowered
 Considered additional criteria in their hiring
4) Change in Job preparation
 Job preparation changes from training to education
5) Change in focus of performance measure & compensation
 The primary focus of performance measures &
compensation shifts from actively to results.
6) Change in advancement criteria
 Advancement criteria, changes from performance to ability
 Appropriate reward – BONUS
 A company should pay for performance & promote for ability
7) Change in values
 Entails a great shift in the within organization
 Demands that employee deeply believe that they work for
their consumers out for their bosses
 In a company that has re engineered, employees must hold
beliefs such as...
1 Customers not bosses pay all
our salaries
I must do what it takes to please the
customers.
2 Every job in this company is
essential and important
I do make a difference.
3 Showing up is no
accomplishment
I get paid for the value I create
4 Responsibility I must accept ownership of problem and
get them solved
5 Team belongingness We fail or we succeed together
6 Adaptability Constant learning is part of my job
8) Change in manager’s role
 Role changes from supervisor to hat of a coaches
 Complex process becomes simple & simple process
becomes complex
9) Change in organization structure
 Organizational structures change from hierarchical to flat
10) Change in the role of Executives
 The role of executives would change from storekeepers to
leaders.
 Flatter organizations move senior executives closer to
customers and to the people performing the company’s value
adding work.