Mapping the Process
Allows the team to see all parts of the process & how these parts fit
together & the weakness & unnecessary complexities of the process.
Enables the team to design different attendants.
Following are the different components….
1) Process Analysis
2) Process Environment Diagrams
3) Data flow diagrams
4) Data flow leveling
5) Flow charts
1. Process Analysis
o Process – Sub process – Main Activities – Special tasks
o Data flow diagram – shows the flow of inputs & outputs
2. Process Environment diagrams
o Represents the process
o Shows the main customers & Suppliers
o Flow inputs & outputs
o Supplying is the key
3. Data Flow Diagram
o Sub Process – Represented by Circle
o Flow of inputs / Outputs – represented by arrow & lines
o Second level data flow – Each circle & exploding with main
element.
4. Data flow leveling
5. flow Chart
Circle Start
Rectangle End
Big Rectangle Process Step [Activity]
Decision
Input or output
D shape Delay
Arrow Flow
Process Improvement Techniques
1) Five Question Analysis
2) Value Added Analysis
3) Bureaucracy Elimination
4) Cycle time Analysis
Five Question Analysis
What is the purpose?
Where is it performed?
When is it performed?
Who performs it?
How is it performed?
Value Added Analysis
Flow
Classification…
o Adds Real Value – actually makes a difference to the final
output.
o Add Business Value – That are required by the organization,
but that add no value to the customer point of view.
Bureaucracy Elimination
o Bureaucratic Steps…
Checking Recording
Authorizing Producing multiple copies
Storing Approving
Re-engineering Implementation Framework
Raymond Manganelli – New York Based Gateway Information Services
Inc.
Definition
The rapid & radical redesign of strategic, value-added business
processes & the systems, policies & organizational structures
that support them to optimize the work flows & productivity in an
organization.
Reengineering methodology must focus on two strategic guidelines
Empowering People
Enabling technology
Five steps to Reengineering Approvals.
o Preparation
o Identification
o Vision
o Solution
o Process Design
1. Preparation
Recognize the need to re-engineer & develop consequences.
Identify existing barriers – Cost & Time
Change plan document / Contract
2. Identification
Identify important processes for the organization
7 main characteristics that influence customers decisions
Q Quality Product that suit their needs & are durable & reliable
V Volume Should be in certain Quantity / Volume
A Administrative
procedures
Procedures that buyers must go through to pay for the
product
L Location Ease to access & attractively arranged premises
I Image &
interrelations
The supplier’s image & interrelationship with customers.
T Time Factor Products should received at time
Y Yield The value per unit of money spent
3. Vision
Understanding the process structure & how it flows within the
organization.
4. Solution
Divided into 2 areas
Process Design
Social Design
5. Transformation
After completing the business system design, performing the process
design, & developing test & rollout plans, personnel must be evaluated
before the new system is constructed.
Continuous improvement follows but Manganelli cautions against
thinking of re-engineering in terms of continuous improvement.
Allows the team to see all parts of the process & how these parts fit
together & the weakness & unnecessary complexities of the process.
Enables the team to design different attendants.
Following are the different components….
1) Process Analysis
2) Process Environment Diagrams
3) Data flow diagrams
4) Data flow leveling
5) Flow charts
1. Process Analysis
o Process – Sub process – Main Activities – Special tasks
o Data flow diagram – shows the flow of inputs & outputs
2. Process Environment diagrams
o Represents the process
o Shows the main customers & Suppliers
o Flow inputs & outputs
o Supplying is the key
3. Data Flow Diagram
o Sub Process – Represented by Circle
o Flow of inputs / Outputs – represented by arrow & lines
o Second level data flow – Each circle & exploding with main
element.
4. Data flow leveling
5. flow Chart
Circle Start
Rectangle End
Big Rectangle Process Step [Activity]
Decision
Input or output
D shape Delay
Arrow Flow
Process Improvement Techniques
1) Five Question Analysis
2) Value Added Analysis
3) Bureaucracy Elimination
4) Cycle time Analysis
Five Question Analysis
What is the purpose?
Where is it performed?
When is it performed?
Who performs it?
How is it performed?
Value Added Analysis
Flow
Classification…
o Adds Real Value – actually makes a difference to the final
output.
o Add Business Value – That are required by the organization,
but that add no value to the customer point of view.
Bureaucracy Elimination
o Bureaucratic Steps…
Checking Recording
Authorizing Producing multiple copies
Storing Approving
Re-engineering Implementation Framework
Raymond Manganelli – New York Based Gateway Information Services
Inc.
Definition
The rapid & radical redesign of strategic, value-added business
processes & the systems, policies & organizational structures
that support them to optimize the work flows & productivity in an
organization.
Reengineering methodology must focus on two strategic guidelines
Empowering People
Enabling technology
Five steps to Reengineering Approvals.
o Preparation
o Identification
o Vision
o Solution
o Process Design
1. Preparation
Recognize the need to re-engineer & develop consequences.
Identify existing barriers – Cost & Time
Change plan document / Contract
2. Identification
Identify important processes for the organization
7 main characteristics that influence customers decisions
Q Quality Product that suit their needs & are durable & reliable
V Volume Should be in certain Quantity / Volume
A Administrative
procedures
Procedures that buyers must go through to pay for the
product
L Location Ease to access & attractively arranged premises
I Image &
interrelations
The supplier’s image & interrelationship with customers.
T Time Factor Products should received at time
Y Yield The value per unit of money spent
3. Vision
Understanding the process structure & how it flows within the
organization.
4. Solution
Divided into 2 areas
Process Design
Social Design
5. Transformation
After completing the business system design, performing the process
design, & developing test & rollout plans, personnel must be evaluated
before the new system is constructed.
Continuous improvement follows but Manganelli cautions against
thinking of re-engineering in terms of continuous improvement.
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