"ITIL Version 3" the merit and the point of caution of introduction - - life cycle of IT service is managed precisely

ITIL which is best practice collection of IT operational administrative work (Information Technology Infrastructure Library) the latest edition "ITIL Version 3" was released in the May this year. With new version, in order to present the realistic solution which conforms to business concerning umbrella る problems, the practice example which is easy to be divided into the introduction person whether in management of IT use is introduced many. With this manuscript, we would like to introduce the merit and the point of caution of the introduction of ITIL Version 3.

Enlight
Computerworld Canadian edition

You could apply two and half years thing period in the decision of ITIL Version 3. As for the contents, importance is placed in the life cycle management of IT services not to be restricted to the execution of mere process, furthermore to the guidance of old version conforms is constructed.

Charon Taylor who serves the chief architect of Version 3 (the Canadian Ottawa residence), concerning new version, "presently, and you have paid attention to the functionality of the future service portfolio and the resource", that you explain.

According to the same person, if guidance of the life cycle which joins to ITIL anew is utilized, you say that technology organization and ROI (the investment effect) can recognize the influence which it causes just.

As for the big difference with old version and Version 3, calling whatever, so far, the library collection which consists of 8 volumes has been gathered and summarized in 5 volumes. Concretely, "the service strategy (Service Strategy)" "the service design (Service Design)" "service transferring (Service Transition)" "service management (Service Operation)" "continuous improvement of service (Continual Service Improvement)" it was arranged to 5 volumes. In addition, it is the feature which should observe also that the realistic example which the practice person of ITIL is easy to compare with itself environment is introduced many.

As for these kind of contents being included, you say that the place due to the consultation which is executed from 2004 November where decision is started over 6 months is large.

That Taylor after listening opinion concerning the point which thing and ITIL which are thought that it is suitable truly, from many authorized personnel, as the best practice of management of IT use it should improve, "(with Version 3) renovated the whole constitution, made the voice reflect which demands the approach which designates business as pivot", it has explained.