The IT manager the introduction of ITIL the reason of 10 you hesitate

In the United States, when you compare to Europe and Japan, "ITIL" (Information Technology Infrastructure Library) to there is an impression the match being late a little. But coming here, the fire will ignite to boom, it has been about that ITIL introduction with top down probably will advance quickly. On the other hand, centering on the introduction of ITIL in various insecurities occasion also the rare る person appeared in the IT manager and the IT section which face the change of such circumstance. With this manuscript, as the natural shape of of the insecurity such as that is made clear, we would like to do to the thing which presents the method of eradicating that.

Network World American edition

For the IT manager of enterprise, "ITIL" (Information Technology Infrastructure Library) you supplied, (IT operational administrative work) as for introduction of the best practice, several years become temporary large project. If and, project starts, not only receiving the supervision where the management is harsh in regard to progress circumstance and the like, also the people who hold the resistant impression in the change which project brings, compulsorily to die, it becomes necessary to touch.

According to the specialist and industry observation muscle of ITIL, as for the resistant impression of the staff for in the first place ITIL you say that it has come from "insecurity". Because of that, enterprise, explains the merit and topic of ITIL securely, if it does not neglect the effort which eradicates their insecurities, the best practice that it mounts smoothly and quickly, it says that sufficiently it is possible.

By the way, when the source of insecurity is traced, it seems that confusion and the like of the IT managers who are blown out standard process indignation of the ITIL disapproval group where agreement does not go to the notion that itself where IT management re-is serviced in the axis, and, finally with in the place where "ITIL Version 2" the introduction of ITIL is started, "ITIL Version 3" of the latest edition (the May this year) by being released enters and blends.

As for the Senior Analyst and Eve phosphorus ハバート of the United States Forrester Research, such insecurity and confusion side analyze the background which comes to the point of rising, as follows during the October of the same company report.

"As for the ITIL framework because it has entered into here several year chrysalises, guess is flying about centering on various problems. In addition, that in the United States it will follow to Europe, becoming desperate, it is advancing the introduction of ITIL, but many of the below/operational management professional, still grasp everything, it seems that does not reach ",

Such in order to ease insecurity and confusion, with this manuscript, borrowing the power of the phosphorus hoe person who is the specialist of ITIL with the product marketing manager of the United States Compuware, as the pickup it does the insecurity of 10, we would like to try presenting the method in order to eradicate the insecurity such as that.

The hoe person participated in ITIL Version 3 as レビƒ…アー, book ' Six Sigma for IT Management ' participated to also cooperation writing in England itSMF which in addition is the propulsion group of ITIL. The same person, sees that presently, it is starting moving in the direction which calms the わ る confusion which all industries waits in ITIL.

Below, it will rearrange the insecurity regarding ITIL which the ITIL supporter who begins the hoe person discovers in IT section and the like of customer enterprise into 10 items, will have decided to introduce the cancellation method.