Costs of scrap Rework Re inspection Internal
Failure Costs Low production yields for non confirming items
External
failure Costs
Warranty claims repairs Service costs
Appraisal
Costs
Cost of inspection upon
arrival
Cost of inspection during
manufacturing
In laboratory tests and by outside inspectors
Prevention
Costs
Design & development of new quality equipment
valuation costs of a new product or service, training of
quality personnel.
_ 3 Fundamental characteristics of information are
_ Accuracy
_ Timeliness
_ Relavancy
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