The IT ton of Businesses Technology transformation - Learning From Telcos

The convergence OF of technologies and of new type OF competition is forcing telecom operator (telcos) ton integrate IT into business functions, providing interesting case studies for what Forrester has described as the move from IT ton business technology.
Forrester interviewed IT of executives from British Telecom, COLT Telecom, Interoute, orange Business services, T-system, and Telefonica about the present and future role OF IT in their firms tons identify trend and patterns that acres likely tons thus fuel element applicable ton more other vertically second gate.
The results provide evidence OF A more general trend toward the splitting OF the traditional IT role into two functions: business technology support and IT services.
Source: Forrester Research